Privacy Policy

Effective Date: 1.10.2025
Website: https://vapehope.com

At Vapehope, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop on our website vapehope.com. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from Vapehope, we may collect the following information:

  • Personal details: Name, email address, phone number, billing & shipping address.

  • Payment details: Credit/debit card or other payment method information (processed securely by our payment partners).

  • Account details: Login credentials (if you create an account with us).

  • Browsing data: Device information, IP address, cookies, and how you use our site.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you regarding your purchase, delivery, or support.

  • Provide a safe and personalized shopping experience.

  • Send promotional offers (only if you have opted in).

  • Improve our website performance and services.

3. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share limited information with:

  • Payment providers (to securely process your payments).

  • Delivery partners (to ensure your orders are delivered on time).

  • Legal authorities if required by UAE law.

4. Data Security

We take strong security measures to protect your data, including:

  • Encrypted checkout and payment processing.

  • Secure storage of customer information.

  • Restricted access to customer data.

However, no method of online transfer is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.

5. Cookies & Tracking

Vapehope uses cookies and similar tools to improve your browsing experience. Cookies help us:

  • Remember your cart and preferences.

  • Provide a smoother and faster website experience.

  • Analyze website traffic to improve our services.

You may disable cookies in your browser settings, but some features of our site may not work properly.

6. Your Rights

As a customer, you have the right to:

  • Access and update your personal information.

  • Request deletion of your account and data.

  • Opt-out of promotional emails at any time.

To exercise these rights, please contact us at contact@vapehope.com.

7. Age Restriction

As per UAE law, our products are only for customers aged 18 and above. We do not knowingly collect information from anyone under 18.

8. Changes to This Policy

Vapehope may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: contact@vapehope.com
🌐 Website: https://vapehope.com